Privacy Policy

1. Who we are

Memorial Web Design provides memorial website design, hosting and related services throughout the United Kingdom.

Contact: Luke Sutton
Email: luke@memorialwebdesign.co.uk

2. Information we may collect

We may collect personal information that you voluntarily provide through this website, email or enquiry forms. This may include:

• Your name, email address and telephone number.
• Details relating to a memorial website or video project.
• Correspondence and any other information you choose to provide.
• Website usage information collected through analytics tools.

3. How we use your information

Information you provide may be used to:

• Respond to enquiries and requests for information.
• Prepare quotations and proposals.
• Create and manage memorial websites.
• Provide customer support and technical assistance.
• Manage hosting and website services.
• Improve our website and services.
• Communicate about ongoing projects or support requests.

4. Website analytics

This website uses Google Analytics to help us understand how visitors use the website. Google Analytics may collect information such as pages visited, time spent on the website, browser type, device information and general geographic location.

This information is anonymised and used to improve website performance and user experience. Google may process this information in accordance with its own privacy policies.

5. Search-engine optimisation tools

This website uses Yoast SEO and related website-optimisation tools to improve website performance, search-engine visibility and user experience. These tools may collect limited technical information necessary for website operation and optimisation.

6. Cookies

This website may use cookies to support website functionality and gather visitor statistics. Cookies are small files stored on your device that help websites function correctly and efficiently.

You can manage cookies through the consent controls provided on the website and through your browser settings. Disabling some cookies may affect certain website features.

7. Email communications

If you contact Memorial Web Design by email or through an enquiry form, we may retain that communication to respond, provide support or manage a project.

We do not sell, rent or knowingly share your personal information with unrelated third parties for marketing purposes.

8. Payment information

Website hosting subscriptions and other payments may be processed through Stripe. Stripe handles payment information and stores payment details in accordance with its own security and privacy policies.

Memorial Web Design and Luke Sutton do not directly store your payment-card information.

9. Content submitted to memorial websites

Memorial websites may allow visitors to submit tributes, photographs, comments, memories or other content. The owners of individual memorial websites are responsible for determining what content is approved, published or removed.

Visitors should avoid submitting sensitive personal information unless they are comfortable with that information being published online.

10. Data security

Reasonable measures are taken to protect information submitted through this website and websites hosted by Memorial Web Design. However, no internet-based service can be guaranteed to be completely secure.

11. Third-party services

Memorial Web Design may rely on third-party providers to deliver website services, including hosting platforms, analytics providers, payment processors, security services and website software. These providers may process limited information as necessary to perform their services.

Third-party providers operate under their own privacy policies.

12. External links

This website may contain links to third-party websites. Once you leave this website, we do not control the privacy practices, security or content of those websites. We recommend reviewing their individual privacy policies.

13. Data retention

We may retain enquiry information, project information and correspondence for as long as reasonably necessary to provide services, maintain records, comply with legal obligations and support existing clients.

14. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict the use of your personal information, object to certain processing, or receive a portable copy of information you supplied.

You may contact us to ask about personal information held about you or exercise an applicable right. You may also raise a concern with the UK Information Commissioner’s Office.

15. Children’s privacy

This website is not intended for use by children under the age of 13 without parental or guardian supervision. We do not knowingly collect personal information from children.

16. Changes to this policy

This policy may be updated to reflect changes in our services, legal requirements or website functionality. The latest version published on this website will apply, and the date at the top of this page will be updated.